<aside> 👋 Top 5 Tips for conducting User Interviews

1. Plan your Interview – Follow the ‘🗓️ Interview Plan’ below to Plan, Schedule & Store all User Interviews.
2. Prepare and Structure Questions – Create a list of questions that will guide the conversation, but remain flexible enough to follow interesting topics. Use open-ended questions to encourage detailed responses and avoid leading questions that might bias the user's answers. Don’t go into a session without a simple set of questions.
3. Establish & Build Rapport – Make the interviewee comfortable by introducing yourself, explain the purpose and ensuring them that their feedback is valuable and there are no wrong answers. Respect their time and maintain a friendly, non-judgmental attitude throughout the conversation.
4. Active Listening & Probing – Listen carefully and be curious about their experiences. Ask follow-up questions ("Tell me more about that...", "Why do you feel that way?") to dive deeper into their thoughts and feelings.
5. Record Data & Analyze – Record the conversation (with permission) to ensure that no details are missed. This ensures your focus is on the interview. Identify any key takeaways and patterns. This will help you to translate your findings into actionable steps for improvement. </aside>

🗓️ Interview Plan

Interview Plan

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